Refund Policy

By sending us your name and email you agree with our Privacy Policy

License Transfer

To transfer a license, start a registered version of WBS Schedule Pro and select File-Unregister. This puts the license back so it can be registered elsewhere.

In the event that the software is no longer available due to a hard drive failure, re-format, or re-image, contact us with the User Name or Computer Name. We will then reset that license here so you can register again.

Remember: Uninstalling the software does not Unregister the software!

Last Updated: May 10, 2017

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Computer Name

Computer Name is only listed if the software was registered using version 5.1.0021 or later.

WBS Schedule Pro version 5.1.0021 was released on May 10, 2017.

If you have this version or a later version installed and wish to see the Computer Name in this form, you must Un-register and Re-register the software by starting the software and selecting File-Unregister and then File-Register.

Last Updated: May 10, 2017

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Manage all orders with your new account

If you have ordered online from us in the past but never created an account, creating an account now will allow us to associate all orders (made on or after March 7, 2017) with this new account for easier management of orders, purchase codes (coming soon) and registered users (coming soon).

If your previous orders (made on or after March 7, 2017) were made with the same email address that you are using to make your current order, we will automatically associate these old orders with your new account.

If different email addresses were used for your previous orders other than the one on your new account, please send an email to support@criticaltools.com with the following information:

Your new account number.
The email address used to create your new account.
Email addresses used on any previous orders.

We will then associate your previous orders with your new account and send you a confirmation.

Once your account is created and your old orders are associated with this new account, you will be able to manage all orders (made on or after March 7, 2017), all purchase codes (coming soon) and all registered users (coming soon) from your previous orders, current order and all future orders.

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We take the security of your personal and financial data very seriously!

Our entire site uses the latest security and encryption technologies to safeguard the transmission and storage of your data and creating an account does not store your credit card information on our website.

In fact, when placing credit card orders on the Critical Tools Store, your credit card information passes through a secure, encrypted gateway directly to the credit card processor. It is never seen by us, is never stored by us and is always safe.

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Account Details and Benefits

Account Details

When you create an account we will use the information in the current order to generate an account number and setup your account. Upon the completion of your order you will receive an email containing your account password and instructions for accessing the Customer Portal.

Benefits

Some of the benefits of having an account are:

View all orders placed on or after January 1, 2016
Store your ordering information to pre-fill future orders
Lookup Purchase Codes (coming soon)
View your Purchase Code(s) and Registered Users (coming soon)

Note: For security purposes, your credit card information is not stored with your account information. In fact, we never see your credit card data or have access to it. As is common in the industry, your credit card information is passed through a secure gateway directly to the credit card processor when you place an order on our site. Your credit card data is always safe when you shop with us!

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TERMS & CONDITIONS

CONDITIONS OF USE

Use of the Critical Tools, Inc. website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS

Critical Tools, Inc. and other marks indicated on our site are trademarks owned exclusively by Critical Tools, Inc. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Critical Tools, Inc.’s, in any manner that seeks to disparages or discredit Critical Tools, Inc. or in any manner that may cause confusion among our customers.

COPYRIGHT

All content on this website is the exclusive property of Critical Tools, Inc. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS

Critical Tools, Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Critical Tools, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Critical Tools, Inc. You are prohibited from using meta tags or any other hidden text utilizing Critical Tools, Inc.’s name or trademarks without the express written consent of Critical Tools, Inc. Any unauthorized use of this websites voids the limited license granted by Critical Tools, Inc.

CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Critical Tools, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Critical Tools, Inc. or its affiliates for all claims resulting from content you supply. Critical Tools, Inc. reserves the right to remove any content at our sole discretion.

LIMITATION OF LIABILITY

This site is provided by Critical Tools, Inc. on an “as is” and “as available” basis. Critical Tools, Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of criticaltools.com is at your own risk.
Critical Tools, Inc. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Critical Tools, Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Critical Tools, Inc. offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.criticaltools.com) or announced via other means of communication in conjunction with the promotion of the Critical Tools, Inc. product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Critical Tools, Inc., at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair.

APPLICABLE LAW

By visiting criticaltools.com, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Critical Tools, Inc.

CHANGES IN POLICY

Critical Tools, Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

Last Updated: January 2, 2017

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Critical Tools will refund your purchase within 30 days provided that the software has not been registered. Once the software is registered, all purchases are considered final and non-refundable.

Last Updated: January 2, 2017

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PRIVACY POLICY

Critical Tools, Inc. is committed to protecting your privacy. This Statement of Privacy applies to all Critical Tools, Inc. Web sites and governs data collection and usage at all Critical Tools, Inc. sites and services; it does not apply to other online or offline sites, products or services. Critical Tools, Inc. (criticaltools.com) is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

COLLECTION OF YOUR PERSONAL INFORMATION

As an E-commerce Web site, Critical Tools, Inc. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Critical Tools, Inc. is used solely for the purpose of billing and shipping your online purchases. Critical Tools, Inc. does collect information about your computer hardware and software for statistical purposes to assist us with developing website solutions that will work with our customer’s hardware and software.

Critical Tools, Inc. encourages you to review the privacy statements of Web sites you choose to link to from Critical Tools, Inc. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Critical Tools, Inc. Web site.

USE OF YOUR PERSONAL INFORMATION

Critical Tools, Inc. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Critical Tools, Inc. may also use personal information to inform you of other products or services available from Critical Tools, Inc. and its affiliates. Critical Tools, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Critical Tools, Inc. does not sell, rent or lease its customer lists to third parties. Critical Tools, Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Critical Tools, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Critical Tools, Inc. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Critical Tools, Inc. or the site; (b) protect and defend the rights or property of Critical Tools, Inc., including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Critical Tools, Inc. or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Critical Tools, Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Critical Tools, Inc. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

CONTROL YOUR PERSONAL INFORMATION

Critical Tools, Inc. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing support@criticaltools.com.

Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Critical Tools, Inc. by responding directly to any email you receive with a request to remove you from the mailing list.

SECURITY OF YOUR PERSONAL INFORMATION

Critical Tools, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

CHANGES TO THIS STATEMENT

Critical Tools, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Critical Tools, Inc. will use your personal information, Critical Tools, Inc. will prominently post such changes prior to implementing the change. Critical Tools, Inc. encourages you to periodically review this Statement to be informed of how Critical Tools, Inc. is protecting your information.

Last Updated: January 2, 2017

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